COVID-19 - Update

Hotels

Unlike some other catering sectors, hotel kitchens never really stop. We understand the pressures of running a hotel kitchen and the need for everything to work as it should 24 hours a day, seven days a week.

Engineer repairing buffet unit in hotel

How we support Hotels

One of the most important things in your hotel is the restaurant cooking equipment, as one unexpected failure can potentially ruin a whole day’s service. The worst-case scenario of a kitchen fire or flood could put your business out of service for weeks. We provide pre-planned preventative maintenance packages (PPM)  that are tailored to the specific needs and budget of your hotel kitchen to help you avoid equipment failure in the middle of a busy breakfast service. The cost of regular servicing can be factored into your monthly budget and will help you fend off unexpected repair bills when you can least afford them.

Our engineers will come out and regularly test and service your equipment and repair or replace any parts before they wear out or malfunction. Hotel kitchens can often have a huge range of catering equipment that requires specialised maintenance to prevent it from failing. This includes the servicing of ovens, refrigeration units and chillers, air conditioning units, deep fat fryers, ice machines, and other hotel kitchen equipment. We understand that everything must work in tandem to provide your guests the service they expect. Our engineers are also fully certified to test your gas appliances to ensure they meet gas safety regulations.

Benefits of using Certa Service

  • Comprehensive maintenance packages to suit your needs
  • Swift and effective response to breakdowns anywhere in the UK
  • Huge range of spare parts on site for most hotel kitchens
Background Shape

Have a problem in the kitchen?

In the unfortunate event of an emergency, our engineers will respond quickly and efficiently whatever time of day or night. We carry an extensive stock of spare parts for a wide range of equipment used in most hotel kitchens – including generic parts – and aim to fix most problems on the spot. We know that hotel kitchens need to operate 24/7, perhaps more than other sectors in the commercial catering world, so you can rely on us to get you up and running again swiftly.

Frequently asked questions

If you’re not sure where to start, here are some questions we get asked a lot.

  • Can I pay by credit card?

    Yes, you can. We accept all major UK debit and credit cards.

  • Do you offer maintenance contracts?

    We offer a full range of pre-planned maintenance packages (PPM) to suit any commercial kitchen or budget from small independent restaurants to commercial catering. Our engineers will come out and regularly test and service your kitchen equipment and repair or replace any parts before they wear out or malfunction. This can include the servicing of ovens, refrigeration units and chillers, extraction and ventilation, air conditioning units, ice machines, and all other commercial kitchen equipment.

  • Will the Engineer fix the fault first time?

    Although we endeavour to fix faults on our first visit, there will, of course, be occasions where additional non-standard parts are required. On these occasions, we will arrange for the swift delivery of the spare part. We will then schedule our engineer to return as soon as possible. We guarantee to keep you informed of timescales and ensure all deadlines are completed on time and on-budget.

  • Can you look after everything in my kitchen?

    We have engineers who specialise across a wide range of kitchen equipment. On infrequent occasions, our engineer is unable to help we will be able to offer advice and engage with a trusted partner to assist you fully.

  • Does the engineer carry spare parts?

    All of our engineers carry a good selection of commonly required spare parts. When any additional parts are required, we can obtain manufacturer-approved spare parts. Once ordered, we will let you know precise timescales for completion of work to allow you to plan your schedule efficiently.

Still got questions?

Were here to help

Call us Monday – Friday: 09:00 – 17:30

03333 580 395